Answers before you ask

We source premium, ethically tanned hides from family-run tanneries and finish every stitch by hand in our Kolkata workshop. Natural variations in grain make each Primor piece truly one of a kind.

Keep your Primor companion dry, store it in the dust bag provided, and condition it every six months using a neutral leather balm. Avoid harsh cleaners to preserve the finish.

Yes, we offer monogramming and bespoke color options on select styles. Email studio@primoronline.com with your idea and we will share timelines and pricing.

Standard orders ship within 1-2 business days. During new collection drops we may need an additional day. For more details, visit our Shipping Policy.

You can request a return or exchange within 14 days of delivery. Items must be unused with tags intact. Visit our Returns & Refunds page for the step-by-step process.

Yes, Primor ships worldwide via trusted logistics partners. Customs duties are collected by the destination country. For guidance on rates, please check our Shipping Policy.