• +91 98765 43210
  • info@primoronline.com
  • 123 Imagine Street, Kolkata 777777, WB, India
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  • +91 98765 43210
  • info@primoronline.com
  • 123 Imagine Street, Kolkata 777777, WB, India
banner

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Delivering Primor Worldwide

From our Kolkata workshop to your doorstep, we partner with trusted couriers to keep your leather companions safe in transit. Here is how our shipping process works.

1. Dispatch Timeline

Orders placed before 12 noon IST are typically dispatched within 1-2 business days. During festive seasons or new collection launches, handling may extend to 3-4 business days. Made-to-order pieces follow the timeline shared on the respective product page.

2. Shipping Methods & Charges

We offer complimentary standard shipping across India on orders above ₹2,999. A nominal fee of ₹149 applies to smaller orders. Express delivery is available in select cities for an additional fee displayed at checkout. International shipping charges are calculated based on destination, parcel weight, and prevailing courier rates.

3. Tracking Your Order

Once your parcel leaves our facility, you will receive a tracking link via email and SMS. Updates may take a few hours to reflect on the courier portal. For assistance, contact shipping@primoronline.com.

4. International Duties & Taxes

Customs duties, import taxes, and brokerage fees are determined by the destination country and are payable by the customer. We recommend checking with your local customs office for estimated charges before placing an order.

5. Delivery Attempts & Address Changes

Couriers make up to two delivery attempts. If delivery fails, the parcel may return to Primor. Reshipping will incur additional charges. Address changes after dispatch are subject to courier approval and may extend the delivery timeline.

Shipping Support

Have a special request or facing a delay? Email shipping@primoronline.com or call +91 98765 43210. We will coordinate with the courier to resolve it quickly.

Last updated: 24 September 2025