Our Commitment to Your Privacy

1. Information We Collect

We collect the information needed to provide you with a seamless leather shopping experience. This information is gathered when you browse primoronline.com, create an account, place an order, contact our support team, or subscribe to marketing updates.

• Personal details such as your name, billing and shipping addresses, email address, and phone number.
• Order history, payment preferences, and interactions with our customer service team.
• Device information, browser data, and cookies that help us improve site performance and tailor recommendations.

2. How We Use Your Information

Your information allows us to personalise your Primor experience, fulfil orders reliably, and keep you updated about new collections and care tips. We never sell your data and only share it with trusted partners who support critical services such as payments, logistics, analytics, and communications.

• Processing and delivering your orders, including fraud prevention and payment verification.
• Providing tailored recommendations, restock alerts, and loyalty updates when you opt into marketing.
• Improving our website, customer support, and product assortment based on aggregated insights.

3. Managing Your Preferences

You control how we communicate with you. Every marketing email includes an unsubscribe link, and you can adjust notifications at any time from your account dashboard or by contacting our support team. You may also disable cookies from your browser settings; however, certain site features may behave differently.

4. Data Security & Retention

Primor uses encrypted payment gateways, secure hosting, and regular audits to keep your information safe. We retain order records for accounting and warranty purposes and remove inactive marketing profiles after a reasonable period. If you need us to delete, amend, or share a copy of your data, simply email privacy@primoronline.com.