Returns & Refunds

1. Our Return Window — 7 Days

We offer a 7-day return window from the date of delivery. Returns are accepted strictly on unused goods only — items must be in their original condition, unworn, with all original tags and packaging intact. We are unable to accept returns on items that have been used, worn, or show signs of handling beyond initial inspection.

2. Non-Returnable Items

• Items that have been used, worn, or altered in any way.
• Custom or personalised products (unless defective on arrival).
• Items returned after the 7-day window.
• Products without original tags or packaging.

3. How to Initiate a Return

• Email care@primoronline.com within 7 days of delivery with your order ID, reason for return, and clear photographs of the item.
• Our team will review your request and respond within 2 business days with confirmation and instructions.
• Do not ship the item back until you have received written confirmation from us.

4. Refunds

• Once we receive and inspect the returned item, approved refunds will be processed to the original payment method within 7–10 business days.
• Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item sent, manufacturing defect).

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no additional cost to you.