Shipping Policy
Learn how Primor ships and delivers your orders.
1. Processing Time
Orders are processed within 1-2 business days. During peak periods, processing may take slightly longer.
2. Delivery Timelines
- Metro cities: 3-5 business days.
- Non-metro locations: 5-9 business days.
- Remote areas: Additional time may apply.
3. Shipping Fees
- Flat rate shipping as shown at checkout.
- Promotional free shipping applies when offered on-site.
4. Order Tracking
Once dispatched, you will receive tracking details via email/SMS. You can also view order status from your account.
5. Address Changes
Address changes are possible until the order is dispatched. Contact support quickly with your order ID.
6. Delays & Exceptions
Weather, carrier delays, or local restrictions may impact delivery times. We will keep you informed if we learn of delays.
Questions?
Email care@primoronline.com
Address: 18 Justice Manmatha Mukherjee Row, Kolkata – 700 009, West Bengal, India
Last updated: June 2025
