• +91 98765 43210
  • info@primoronline.com
  • 123 Imagine Street, Kolkata 777777, WB, India

Shipping Policy

Learn how Primor ships and delivers your orders.

1. Processing Time

Orders are processed within 1-2 business days. During peak periods, processing may take slightly longer.

2. Delivery Timelines

  • Metro cities: 3-5 business days.
  • Non-metro locations: 5-9 business days.
  • Remote areas: Additional time may apply.

3. Shipping Fees

  • Flat rate shipping as shown at checkout.
  • Promotional free shipping applies when offered on-site.

4. Order Tracking

Once dispatched, you will receive tracking details via email/SMS. You can also view order status from your account.

5. Address Changes

Address changes are possible until the order is dispatched. Contact support quickly with your order ID.

6. Delays & Exceptions

Weather, carrier delays, or local restrictions may impact delivery times. We will keep you informed if we learn of delays.

Questions?

Email care@primoronline.com
Address: 18 Justice Manmatha Mukherjee Row, Kolkata – 700 009, West Bengal, India

Last updated: June 2025